Takealot Stole My Money and Won’t Give It Back

Takealot retracted money from my account for goods not recieved, and I have been contacting them for the past two weeks with no correction. Each time I call or email, I speak to a different agent that says the same thing, that they will escalate the matter and I will be refunded on the same day. It's now been two weeks and not one of the agents I spoke to has gotten back to me.