Takealot stole from me.

HORRIBLE HORRIBLE HORRIBLY service from Takealot!

I have never in my life witnessed a company with absolute NO clue as to procedures and communication when it comes to a returned and unreceived item!

The email correspondence is terrible! Everyday I have to reexplain the issue and every time to no conclusion.

Once again this morning a Takealot delivery person was sent to my house to collect an item that HAS ALREADY BEEN COLLECTED! FOR THE THIRD TIME! Every time I have to tell these individuals that they have WAISTED their time as there is nothing to collect! This costs me to provide them with coffee and a snack as my house is quite a drive up the mountain and these poor drivers waisted their time and fuel due to the terrible communication from Takealot.

First I had to provide several proof that the item was collected, then I was advised that they need to “locate the returned item in their warehouse” this - being emailed back and forth between several consultants, of which I have to explain the whole scenario to again and every time they just send someone to my house again - trying to retrieve an item which was returned weeks ago.

3 tickets closed as “concluded” and 2 emails saying that I have been refunded… Obviously I have not been refunded.

Procedures not in place for Takealot to move to bigger same day moves - can’t even handle the orders now, imagine the chaos !