Takealot Stellenbosch Sucks

I placed a Black Friday order with Takealot. Received an email saying it is ready for collection at the pick-up point. The email had no QR code so I pointed that out the to staff. They said they couldn't help me, I cannot get the package, and need to phone Customer Care. They didn't offer to call while I was there. Did acknowledge that they had the package and could verify that it was mine. I phone the call centre, who told me to go home, they will sort it out and I should return the next day. Received an email later to say its been sorted I can go and collect via manual handover as they problem was caused by a technical glitch on their side. I went back the next day, the staff still refused to give me my package and when I ask to speak to the manager, he refused (I could actually hear him in the adjacent room) to come and speak to me. I phone the call centre again, explaining the rude and unhelpful behaviour and informing them that the depot manager threatened to cancel and return my order. Call centre promised it wouldn't happen - and confirmed that in an email later that day. This morning I received an automated notification that my order has been cancelled and a credit will be processed. No one is answering any of my messages. If I now replace the order, the Black Friday special does not apply and it will cost three times more than I orignally paid. WORST SERVICE EVER. Not sure what the manager at the Stellenbosch Takealot collection point on duty (7 December) thinks his job is, but sure it includes speaking to customers who request an audience, trying to assist and definitely not to threaten via more junior staff. I spent more than 80 minute in their office trying to sort this out over the phone over the two visits, still I don't have my order - specifically placed with December in mind - no apologies and no solution. Takealot is going to hell in a hand basket at high speed.