FV
Francois V

1 reviews | Active since May 2015

08 Nov 2016, 13:07

Takealot *****s People's Money

<p>I was recently asked by Takealot if I would be interested in selling on their website and after months of nagging by a guy called Alex i decided that I would give it a go.</p> <p> </p> <p>My products flew off the shelf and withing a couple of weeks I already had order close to R100k. I started sending it to their warehouse without issue and one day saw that my account was suspended due to selling un-licensed goods. </p> <p> </p> <p>I contacted Alex to ask him about this, a Pokemon powerbank, and he informed me that he aso didnt know but I had to have a license to sell on their website. He was the person that uplaoded my products and never did he inform me that I couldnt sell it. He even made my catalogue smaller by half due to some products that I couldnt sell as they had agreements in place.</p> <p> </p> <p>Long story short after they terminated my account I requested that he R44000 owed to me for products supp**** be paid to me they started coming with excuse after excuse. Alex said they needed to keep the money for 30 due to product returns, then it went to 90 days. Said i must read the t&c's but nowhere does it state that. They have products of mine in their warehouse which i cannot get as I dont have access to my account.</p> <p> </p> <p>I am not a large company and will now have to close my doors as Takealot ordered the products from me which i had to buy from my suppliers. They then sold these products online, received the money and now refuses to pay me for the items before 3 months has passed.</p> <p> </p> <p>South Africa be AWARE.... Takealot uses small businesses to carry them with stock and cash then fails to pay these very small companies that makes them the money. I have send emails, phone calls everything in my power to get my money without any luck. I have pointed out to them that they are wrong and that I need my money owed to keep my doors open but they just dont care.</p> <p><br />Well done Takealot for putting another South African family on the street.</p>

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Replies (4)
takealot.com
takealot.com's reply08 Nov 2016, 17:23
Official

Hello francoisfox,

We acknowledged your complaint and a member of the Marketplace team will contact you soon to provide you with a breakdown of what is to follow.

We will keep you posted on the status of your complaint.

Regards,

Takealot.com

FV
Francois V's update10 Nov 2016, 13:13
Reviewer Update

Its been 2 days now and I'm still waiting for Takealot to get back to me. But hey why would they hurry?? The longer they take the more interest they earn from MY MONEY in their bank.

They need to take lessons from BidorBuy. They know how to treat their customers & suppliers.

FV
Francois V's update15 Nov 2016, 08:45
Reviewer Update

Absolutely no response from Takealot. Its time South Africa is made aware of how Takealot *****s money!!

takealot.com
takealot.com's reply15 Nov 2016, 08:52
Official

Hello francoisfox,

We are saddened to learn that the matter has not yet been resolved to your satisfaction.

Our team will be in contact shortly to clarify the details regarding the status of your complaint.

Regards

Takealot.com