Takealot stands for “Take alot, deliver nothing”

Ordered two similar items for Christmas gifts. When received, only one item was received. Drove back to collection point to report the short delivery only to be told they need to investigate it and it will take 48 hours. This all happened on 14 December. Today is 19 December and have still not received any feedback. Call centre agents are trained like robots. Can’t tell me where in the process this investigation is, only that it takes 48 hr’s. Making excuses that its a very busy time of the year. Now, if the management of this business can get of their bum and realise that if busy times are expected (surely you expected an increase in transactions over December), additional respurces are required. Or are they enjoying my money I had to pay on order for the item short delivered, while call centre agents sit and face difficult requests due to their incompetence? Trying to get answers from this business after they msessed up is impossible! I juat have to sit and wait. But don’t worry Takealot, I had to repurchase the same item somewhere else in order to spare a kid’s sore heart for not getting a gift. Carry on doing your investigation while you are sitting on other people’s money and earning interest on it! Can’t wait for Amazon to come to this country and close this circus down!