Takealot staff incompetence

I ordered a product two weeks ago from Takealot. I sent an email to their customer service centre detailing that I still hadn't received my product and requesting that they expedite the delivery of my product. My email was responded to by Siyamthanda Mathayi, a customer service representative who advised that she would seek counsel from senior management and revert. Subsequent to that, she sent me an e-mail stating that the refund I had asked for would be processed. I am frustrated because I stated explicitly that I was asking for the delivery of my goods to be expedited. At no stage, did I ask for refund. It would seem that she didn't want to exert the effort it would take ensure delivery of my goods, so she opted to process a refund just to get rid of the issue. I am now going to have to reorder this product and wait what could possibly be a month, for it to be delivered. I won't be buying anything from them ever again, thanks to the ineptitude of their staff.