Takealot spoils Christmas

I ordered two of the same items, rocking horses for my daughter and my niece. They sent 1 horse (correct) and 1 stuffed llama. I returned this and asked for them to send the right item. I even noted this on my return request. They processed this as a credit. I then phoned, spoke to an agent (after holding for 20 minutes), ge said he would correct the request to be replaced and get back to me. He never phoned me, he never let me know what was going on. Then I get an email from Takealot and surprise surprise, they didn’t fix the problem and now it’s still going to be credited. I wonder if a one year old will appreciate a Takealot credit as a LATE (because they couldn’t bother to let me know in time) Christmas present?