Takealot spoils a Kids Day

Ordered a gift for my son long in advance (5days ago) - received an sms saying goods were Despatched etc. Then got another sms on his big day saying goods would be delivered by 5:30pm. We cancelled plans for the evening and he waited and waited. Finally I logged in to track the order and saw an entry saying delivery failed at 9:00. I sent an email (17h27) asking why this was so and I had received no phone call etc and that I needed the delivery on the day. I got an email (19h26 - stating that they were going to contact the courier and get back to me.Having heard nothing at 9H38 this am, I wrote again enquiring. I received the stock response - contacting courier etc. At 15h21 received an email - same stock - waiting for response from Courier. Wrote and offered to go and pick up (as I had had to Do in the past) - no response. It’s soon going to be 24 hours and still no idea if we will ever receive it. One sad boy who has waited another whole day and a parent advising others to avoid similar disappointment by avoiding Takealot. What a useless company that cannot even reach its couriers. I will refuse to pay for shipping (as I requested etc). I just got a call stating that in Andisiwe's view I am personalizing the matter !!! I need my goods not to pander to a call centre agent's feelings. She had no clue where the goods where as the courier still has not responded !! Are these people serious ???