Takealot slacking

Firstly i really like doing all my online purchases at takealot. Its my first choice when it comes to electronics. I bought a cellphone last year sept. Was working great for about 4 months and now the phone won't go on nor charge. I logged it on the 3rd of Jan on their website and was stated that it will take 1 - 2 days for the collection to occur. Well after sending emails, contacting the couriers and numerous Sms, im still waiting on the collection. Expected more from takealot