1 reviews | Active since Oct 2016

05 Feb 2021, 08:41

Takealot showing deliveries which are incorrect

My takealot delivery (delivered by Fast and Furious couriers - Nelspruit) was supposed to arrived on Wednesday - 3 Feb. The note showed delivery on that day and someone should be available at my house until 17:00 to receive the parcel. Nothing arrived. I assumed delivery will then happen the next day (Thurs), again nothing arrived. I have spoken to the driver and he promised delivery will take place today (fri), but I received a call early this morning informing me that delivery will not take place because his manager said he can't come to my area today, BUT he can go to a town only 65kms away from me! I needed the parcel for this weekend. The Manager, Benz, is also very unhelpful and promised to call me back after he was not very helpful and willing to sort the issue. No call Takealot never informed me about a delay and never updated any changes regarding delivery. It is very difficult for me to make sure there is someone at my house every day till 17:00 to receive a parcel and I have no other address as I am a field worker and don't work from an office. I have put complaints in with Takealot about Fast & Furious couriers, but they don't even bother to reply or trying to sort the issues with this company. They just don't care! When I phone they can't give any feedback and say they will follow up with the couriers and get back to me. They NEVER get back to me!

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