Takealot - Show of times

I have always had a good service from takealot more so when they were called taketwo. But recently their product's and service have really gone down the drain.

A big problem currently is that takealot now sells very bad quality 3rd party items from 3rd party sellers (Mostly cheap imported *******) which they just dont do proper QC/QA on. So now takealot trusts these 3rd party sellers to do decent QA/QC which they dont, they now sell broken and or incomplete items.

I ordered two setup boxes for tv's, these came late and they were only half orders, they both arrived without a backlit keyboard. I then asked takealot about it and they said they will have to do a return as they can sent accessories individually, The same day I then returned the items to Takealot, now they really get to work....

Right after I returned the Items I noticed it was marked for refund when I asked for replacement, they fixed it but caused big confusion at the wharehouse apparently, after that was sorted they informed me that they seller has no more stock and that they will refund me. I then informed them of the seller being shady by re-listing the same Item for R50 more, but nothing happened. This is a ********** way of doing business and disgusting way to treat the shoppers that feed you.

Seeing that I'm not getting anywhere, this was after talking to a supposed manager which I am sure was just another unqualified phone operator, I specifically asked for a refund to my bank account, these people obviously also cant read, they then refunded only one Item instead of two as credit on Takealot. This is now 3 weeks going and they still cant manage basics like counting to two or reading the actual problem of the client.