Takealot should be named Taken_for_a_ride_alot

On the 23/09, I ordered and paid for a Kenwood Sandwich maker which was meant to be a gift needed for a birthday party on 02/10.

The delivery was confirmed for 27/09. It arrived as confirmed only to open the package and find a Russell Hobbs Hand blender.

I immediately logged the return and the item was scheduled for collection the next day. I also informed the person (Phakamisa) that I really could not afford a delay as I needed the correct item for 02/10.

Only to be told that there was a mix up at their warehouse and they can only rectify it once the item has been received. So I have been inconvenienced and not a care in the world to fix this because customer service doesn't exist at takealot.

All the while I constantly have to follow up myself to get feedback on the process.

I can't even get a refund until the actual item is scheduled for delivery, and only then can I cancel the order and request for a refund which will most likely take a week or two.

All this time and I still don't have a gift for a party that I need to attend this weekend, but hey, as long as takealot has my sandwich toaster and my money, ***** the customer right?

Been shopping on Takealot for a long time but this has been the last time.