Takealot Shocking Service

I would like to express my complete dissatisfaction with your service. When I am contacted, I will provide the order number to which this complaint applies.

The Nescafe Dolce Gusto machine was placed into the cart while it was marked at R1079. Later that day, the price shot up to R2149. However, since it was placed in the cart at the cheaper price, the customer was entitled to that price for a further 24 hours (as was stated in an email to the customer). He then proceeded with the order, which was confirmed at that price. He also added some Dolce Gusto coffee pods to the order.

About a week later, he then received an email saying this item was no longer in stock, and that the order was therefore canceled. However, when we click on the same item (following the same link) the item is still available, just at a much higher price. So it is clear that Takealot just do not want to honour the cheaper price, to which the customer was fully entitled.

But that is not all. The order of the machine was canceled...but the pods were left in the order! Really!? What good are the pods, without the machine!? Is it not logical that if you are going to disappoint a customer by canceling part of an order, you should also cancel the rest of the order, that goes hand-in-hand with the canceled item!? Yes, it was easy enough to just refuse the delivery of the pods, but that should not even have been necessary.

This order was supposed to be a gift for me, from my boyfriend (the customer) who lives in the USA. Yes, I am sad that I could not receive my gift. But more than that, I am totally disappointed with your service in this regard.

When I then tried to contact Takealot at ***, I received an automated response saying they will no longer reply to emails sent there, and there is a "much easier" way to make contact, via the website. When I go to the website, there are only "FAQs", none of which apply to me. The automated response also said that if tthat was the case, then I could "easily" use an online form to ask my question, and an online shopping assistant would respond and assist. Well, I could find no online form. If they are they theere, they are definitely not "easy" to find, as the email tells me they are.

We are utterly disappointed in this service.

We look forward to a quick response. Compensation for poor service will be accepted.