Takealot-Shocking service

I purchased a JVC tv from Takealot on 16/12/2024 for my kids for Christmas as their one is broken and unfixable and they havent been able to watch anything in months. I paid for express delivery so that they could have the TV the next day. The TV was delivered on 17/12/2024, however on opening the box found that the feet and remote were missing!

I then tried to find a way to contact Takealot to report this issue, yet could only find a way to log this issue on takealot's portal. I logged this issue on 17/12/2024 with no response. On 18/12/2024, I then searched online again for a number and found one for their depot in New Germany and proceeded to call this number and was on hold for 10 minutes until someone answered.

I explained the issue and was told the following: Takealot would "schedule" a collection and once returned they would then order another TV which would take another 3-5 business days for me to get same.

Firstly I paid for express delivery on purpose so that my kids could have their present on time. Secondly to schedule a collection for the TV that has missing parts and not to bring a replacement TV at the same time is absolutely ludicrous and that I should now have to wait 3-5 business days for this to be resolved when it is clearly not my fault, problem or responsibility is downright absurd. Clearly my children will not be getting their present for Christmas!

Obviously I have received a TV that was already a returned item to Takealot for missing items and it was just resold and delivered again.

It is now 19/12/2024 and the TV has still not been collected.

So what should I tell my children Takealot?