Takealot - Shocking service

Ridiculous!!

Purchased a fridge on the 18 January 2022, delivery took place on the 19 January 2022. When the fridge arrived it was lying on its side and that not being the correct way of transporting a fridge I did not accept delivery of the fridge. The transport company said they did not have a bigger truck to transport the fridge upright, even though I was charged by Takealot a delivery fee. I contacted Takealot customer service straight away and Kyle responded and said he would escalate my complaint. I sent through the photos as proof. To date there has been no feedback as to when I would be receiving the fridge. Today I flipped and contacted Takealot and then a Kirsty emailed me to say the order has been cancelled due to the fact that I did not take delivery. However no one has contacted me, it’s not cancelled on the app. I then spoke to a Nico today and he says I have to cancel my order and reorder the fridge if I want a new one because they will not send a new one unless I cancel. He also cannot guarantee that the fridge will not be delivered the same way. In my point a view this is unacceptable. If takealot is outsourcing courier companies why have not checked that they have suitable transport. The fact that it’s been 13 days and no response from takealot is unacceptable. I can’t cancel my order on the app because I never received it. And if I do request a refund it can take up to a week to get my money back so estimated 23 days with no fridge. Furious is an understatement!!!