Takealot Shocking customer service.

We bought a Kenwood air-fryer, from Takealot. The rotisserie stopped working. We logged a return and for 8 weeks there has been no feedback. I have called 20 times and sent 40 emails. EVERYONE says they will come back to you, but no one does. I have never experienced such bad customer support, Worse than that, when I insist n speaking to a manager, they say he is for 3 days, and the entire customer service department one has ONE manager!!! It is outrageous. I have been buying from takealot from the day the opened, but never again!!!