Takealot - Shocking after sales service - be careful!!!!

Bought a TV for my son on Takealot as I have been using this platform on a regular basis and have had no problems to date. This is obviously because I have never needed to return anything. My son's Hisense TV stopped working. Hisense were contacted and they collected and inspected the TV. A report was supp**** that the TV cannot be repaired and must be replaced. That was when the fun started!!! I have sent more than 10 requests to Takealot asking them to assist me. The TV is 2 years old and I have long since discarded the box. Takealot won't collect the TV without the box? Seriously? Is that how companies are getting out of warranty claims? All I have asked Takealot is for someone to contact me to discuss the situation. I already have the report and want to know if the TV still needs to go back to them if I already have the report from Hisense? All you get is robotic prompts from an automated response server. It is all good when you are buying and spending your money but when there is a problem customer service completely disappears