Takealot Shocking
The customer service level at takealot has deteriorated to the point of being non existent. On 5 June I ordered an inverter battery and on 6 June they automatically cancelled it saying they did not have stock. I then went and ordered a different battery on 9 June with an estimated delivery of 20 June, (5-7days). On 20 June I never received an sms to say my order is out for delivery so I went into the app to see that it still says “not yet shipped”. After hunting high and low for a way to send an email or make contact I asked them what was going on with the order. To my shock and horror I receive a reply stating that the battery is scheduled to arrive at their warehouse on 15 June after which it will be delivered. ??????? Replying to Celeste, I remind her that the 15th has come and gone. I then get an email from someone else saying “ The order has been cancelled as their supplier doesn’t have stock and they have been unable to source one”. Upon checking I find the exact same battery from the exact same supplier still available for purchase but at R2000 more. I ask Keegan why this is the case and his response is “ please provide me with the order number” 🙈🙈🙈 I explain to him that I don’t have an order number as they have just cancelled my order and that I want to know what the item can still be added to basket at R2000 more if they actually saying they have no stock. Needless to say I haven’t received a reply.
I actually just cannot believe this nonsense. I get the first order yes, as they literally cancelled it the very next day after I ordered it. But this order has taken 12 days and they only did something because I queried it. This is just beyond pathetic. For years I have refused to use takealot due to the pricing they have and the fact that 80% of the time you can purchase their stuff at other online retailers for significantly less. Against my better judgement I have placed these orders and just reminded myself why I don’t use them. I reckon they better up their game seeing as Amazon is soon to be in SA. (PS. 9 days to get an order delivered from amazon after placing it) 12 days to be told by takealot they have no stock... again!!!!!