Takealot shirks it's responsibilities

I wish to make a formal complaint against Takealot. During the Black Friday Sale, a phone was purchased on behalf of a family member who had previously bought a phone earlier this year from Takealot (a HTC Wildfire E Lite) which has given nothing but problems.

The specifications on Takealot's app & website showed the new phone (a Vivo Y1s) to have a fingerprint reader which it did not. I raised this issue up with Takealot via their Twitter channel and after taking basically a week to respond, I was informed I must log a return for the item. No taking of responsibility for Takealot's staff who put up the wrong information about the product in the first place.

The fact is Black Friday is gone as is the specials that were around when the decision was made to purchase this item on incorrect information supp**** by Takealot. If the information had been correct at the time of the purchase, this device would not have been selected as it didn’t meet the necessary criteria.

Somebody needs to be held accountable for this mistake as this has significantly inconvenienced my family member. Takealot needs to adhere to its own guidelines of purported excellence as no organisation is too big to fail, if they display a flippant couldn't care less attitude towards their responsibilities.