JM
JJ M

1 reviews | Active since Jul 2011

04 Jun 2024, 12:29

Takealot shipping/delivery time dishonest: In stock: Get It Tomorrow! CPTJ Eligible for next-day delivery or collection. Now only delivery on 10 June

I normally have good service from Takealot. But lately it is as if the service delivery had declined.

I ALWAYS only order items from them that is in stock and available for same or next day shipping.

Same as I did on the weekend, as I know Takealot always used to ship the in stock items the very next day.

But now after two days, the items haven't been shipped yet, and I have received no communication from Takealot at all as to why there is a delay.

Only thing I can see is this message at my order details:

Delivery by Mon, 10 Jun 2024

Now my question and my frustration is WHY? Why must items being shown "In Stock" wait a full week before being shipped?

Because if it showed any of the items is not in stock and ready for next day shipment I wouldn't have ordered it.

Looks like they are not serious standing up to Amazon that are competing for their customers.

When I placed the order I specifically (as always) checked that all the items were in stock and available for next day shipping.

The following was displayed under all the items on order:

In stock: Get It Tomorrow! CPTJHB Learn More Eligible for next-day delivery or collection

The only difference was the Hulk Gainer(the most urgent item by the way), was that ot said in stock (4 left) In stock: Get It Tomorrow! CPT Learn More Eligible for next-day delivery or collection

So only available in Cape Town not JHB, but available for shipping.

So what changed? Why wasn't the items already sent on Monday? Why does it now say it will only ship on the 10th of June which is a full week after the order date?

Why be untruthful to what you state to sell your products? (In stock: Get It Tomorrow! CPT Learn More Eligible for next-day delivery or collection)?

I feel misled on this occasion especially because no communication on the reason for the week delay or apologies from Takealot as why they were not truthful.

If I knew I have to wait a week for shipping (and another two/three days for delivery thereafter, I never would have ordered it, and rather ordered from Marko or loot or Amazon etc.

I could have driven to Makro and bought ot same day. But because I trusted Takealot website, and what items they said were in stock, in good faith I immediately ordered and immediately paid.

And now after two days checking for emails from them for shipping details and there's nothing. Then I must see online that they only want to ship on the 10th of June???

You don't consider your customers, and basically lie on your product page.

I am thinking of cancelling the order and ask for immediate refund because you were not truthful and rather order from Makro. If I order today O will get the products this afternoon or tomorrow at least and won't have to wait until Monday the 10th.

Please explain why the items have not been shipped yet (as promised).

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