Takealot Services Are Pathetic

I purchased a hisense chest freezer on the 16th of October 2022 for R3800. It got delivered on the the 20th of October. The product was damaged so I logged a return on 20th October. The team picked it up on 21st October. I initially requested for an exchange. It was going over a week and I had not received any feedback from Takealot. So I decided to call. I’ve been calling every week since then. It is now 15th November. The 1st call I made they told me the item had not been picked up, when I said it had, they said they will check at the warehouse. I called the 2nd week, they told me they awaiting feedback from the supplier. Last week when I called they said they will have to check what is happening at the Joburg warehouse. According to Takelot, returns should take about 10 days. There is no update in the app. It is now 17 working days have gone by. I decided to ask for a refund as I do not want the product anymore, they said they cannot give me a refund yet because they will have to get feedback from the supplier. I sent Takealot pictures of the dented/damaged freezer, no response from them. Takealot services are pathetic, they are taking innocent peoples money. I will be reporting Takealot to the ombudsman. The inconvenience they have put me through taking time calling them, the amount of airtime spent is really unacceptable. Their lack of response and urgency regarding the matter is highly disappointing. How much longer must I wait????? This is ridiculous