Takealot Service Worsening

<p>I've been a customer with TakeAlot since they were a much smaller company and enjoyed the service they then provide. But as with most companies, the larger they became, the lesser the quality of service.</p> <p>Today stands as my worst experience thus far, espceially in regard to delivery. I had gone through online order procedure, ensuring all items were avalaible in stock at Cape Town branch on standard delivery and delivery date stated 15th June 2017(Thursday). However upon completion and fast payment of order was verified the date changed to Tuesday 20th June 2017.</p> <p>I immediately enquired about this sudden change to relevant department agent(Michael), only to receive no assitance or advicement in ensuring my order for orignal required date. When requesting order be moved to collection instead of deleivery, i was basically told that it could not be done and some excuse regarding procedure.(I especially did not appreciate the implication that the fault was not with online system, but with customer, even though i made sure of deatils before finishing order.)</p> <p>Subsequently i requetsed to speak to a manager, more than 13 minutes of being placed on hold i was told i'd receive a call back from Tazneem Ishamil. However after re-explaining matter to Tazneem, i was once again told another procedural excuse and basically how she was unable to assist. That is until i restated my request (for third time) to have order moved to collection, emphasizing collection. It was only then an attempt was made to actually assist. As of yet however i still have not received feedback.</p> <p>In future should i actually require an item, i will keep this and previous matters regarding takealot in mind and refrain from using their services. Procedure over service will soon be dictated to all customers if this manner of "service" continues. </p>