Takealot service up to ****

I have ordered a TV. Hisense 65inch 4k TV. The tv arrived with 3 red dots and a red line on the screen. Previously i spoke to Curtis for the tracking of the TV. I have sent photo as well of what the screen looks like.

I logged a replacement return and added a note that says that they must bring me a new tv when they collect the damaged one. ITT tried collecting 3 times without bringing the new TV. Takealot has cancelled the return and no email or phone call is ever returned.

This service is up to **** and this is definitely not the first time. I mean this tv is alot of money and they give a *** service like this.

Really dissappinted and wonder when I must contact consumer court.