Takealot service sucks and they rip customers off

I placed an order for 2 items. received feedback that items would be ready for delivery 23 December 2021. On 23 December 2021 I receive email: We're sorry to let you know that we no longer have stock of the below item(s) in your order. We were unable to source the item(s) from our suppliers and have unfortunately had to cancel the item(s) from your order. If you have already paid for your order, we've credited your Takealot.com account and we will automatically apply this credit towards your next purchase. If you'd like to view your available credit balance or request a refund, go to My Account > Credit & Refunds. I then found a similar item for an alternative same item. I tried to process the purchase. Can't proceed there's no credit available. I must pay full price plus delivery fee again after they cancelled. That's taking advantage of people and padding their own account complete ripoff. I email them again that's not effective. Their response to my email. We see you are trying to reach the team at ***. This is an auto-response letting you know that customer queries sent to this email address will no longer be rep**** to.

We have a much quicker way for you to find the help you need using our online help options. Visit our Help page (https://secure.takealot.com/help) for answers to delivery, order, payment and product related questions. If you can’t find an answer, please complete one of our easy to use online forms and send us your question. Our online shopping assistants will respond and assist you to resolve your query within the following working hours:

Weekdays 07h00 – 22h00 Weekends 09h00 – 18h00 Public Holidays 09h00 – 18h00 (Closed on Christmas & New Year’s Day)

You can also track your delivery at any time by selecting the Order Number from your Order History on your Takealot account profile (https://secure.takealot.com/account/order_history).

Thanks for shopping with us,

How's this quicker.

Their service sucks