Takealot service slipping

Companies service really starting to slide..... As a customer that has literally spent 10's of thousands on Takealot over the years, its sad to see how their service and promises are starting to slide.... From paying extra for next Saturday delivery and items arriving on Monday (and not been refunded for the extra delivery costs) to asking repeatedly for confirmation on stock of ordered items and being promised feedback and not ever getting it, just to find out after weeks of waiting that the item is actually out of stock. Really have had enough of being a loyal customer for years and now being messed about by what they consider "service"!