Takealot service really poor.

I purchased a R1000 gift voucher from this business but inadvertently used an incorrect email address for the recipient. I contacted Takealot and explained the situation. They informed me that they could not rectify the email address and suggested I credit my own account with the voucher number then purchase whatever I wanted. Naturally I wanted to purchase another gift voucher using the credit. Guess what? Their Ts & Cs will not allow me to purchase a gift voucher with my credit. So I requested a refund. Guess what? Their Ts & Cs will not allow a refund on a gift voucher. I sent a message to *** but they responded saying they no longer reply to messages sent to info. Of course they don't. God forbid they should do anything that might conceivably lead to customer satisfaction. You can be sure that all Ts & Cs issued by Takealot will only ever benefit themselves. I will not deal with them again. I continue my battle against this nonsensical, unhelpful attitude.