Takealot Service - Questionable??

I ordered 2x Xiaomi Mi Box S 4K Ultra HD Streaming Media Players from Takealot on a special they were running on the 1st of June (Order #***).

The delivery was completed on the 3rd of June BUT when I opened the delivery box there was only 1 item inside instead of the two I ordered.

I immediately went online followed all their required procedures and informed them with pictures as requested (emails back & forth between me & Dagan. L).

The item was collected for return & replacement on the 7th of June ONLY to be told today (15th of June) that unfortunately, they do not have any more stock of the item & can only credit my account.

Fair enough BUT!!!

1. They ONLY credit my account with the 1 item returned even though I never received the other item at all. 2. The item on their website still shows available (12 items in stock) at a slightly higher price (was R949 now R999)

Now tell me what I do now!! I am not happy at all & was told before their reply by another business that they are going to tell me they are out of stock & not credit me for both boxes. I never had any issues with them before until now & didn't want to believe it.

Hope someone from Takealot reads this & rectifies this!!

Restore the belief in your company's name, and prove the gossip wrong!