TAKEALOT SERVICE LEVELS ARE PATHETIC

Placed an order on 25/11 and paid. Received order 4/12 - incorrect product sent. Logged a return 5/12 - collected 6/12. I called in and requested that I not be refunded but the item returned. Received an email from Somali confirming this will be done. I was refunded even though the website show stock available. When queried I was advised no stock. I re-ordered 10/12 and now have to wait till 24/12 for the item. I called this afternoon to ask that since I have been inconvenienced the stock should be checked and if there is no stock my reorder be cancelled so I can get the item elsewhere. My phone was about to cut off so I advised Asanda S I will email her and she said she would respond now but didn't. Further to this I was refunded on the first order less the R200 delivery charge, even though the incorrect item was sent. No fault of mine. I also dealt with Nabeel who responded with a generic answer and never answered my question. Pathetic service all around from Takealot. I won't be using them anymore. I would rather go to their site and check who the supplier is and order directly from them. If a simple quality check was conducted then it would save me all this hassle.