1 reviews | Active since Jun 2013
Takealot service is ****ty - DISGUSTED!!!
I recently placed an order with takealot for a Squire bullet stratocaster by fender electric guitar. Takealot cancelled my order without calling me or emailing me, upon calling them to inquire they said they did contact me via both options which is totally untrue (why would I call in if this is the case).<br> They informed me that the supplier is out of stock hence they cancelled the order. I am totally ****ed at their actions as their service is worse than ever before, when I checked the website on saturday they had removed the guitar from their site, if this was out of stock they usually never remove the item but state item out of stock. I could not get a sufficient explanation from either person I dealt with and the team leader I did not get her name continued to speak over me which I find rude!!! When asked if I would be refuned my R50 voucher, she said she wasnt sure, what ****ty service when a team leader knows ***al??? Im disgusted with the service of takealot as I have been a long time customer, I am certainly rethinking using their services in the future. I would appreciate someone with knowledge to get back to me with some explanation!!!
We're sorry for the bad taste this experience has left in your mouth and we'd appreciate the opportunity to turn this around and show you we're still able to deliver the great service you've become accustomed to. First, we don't refund coupons as these aren't paid for, but we certainly will issue a new code. You're right in saying listings aren't removed when an item is out of stock, but they are removed when the item won't be restocked or isn't available to us anymore. Our complaints team will need to verify if that's what's happened here with our buyer on Wednesday after which they'll get back to you with an update.
We'll also look into the communication attempts we've made to inform you about this to see where the miscommunication occurred and correct any wrongs found on our side.
Our team will be in touch on Wednesday as soon as they've addressed this with the departments involved.
Sincerely,
takealot.com
We're sorry for the bad taste this experience has left in your mouth and we'd appreciate the opportunity to turn this around and show you we're still able to deliver the great service you've become accustomed to. First, we don't refund coupons as these aren't paid for, but we certainly will issue a new code. You're right in saying listings aren't removed when an item is out of stock, but they are removed when the item won't be restocked or isn't available to us anymore. Our complaints team will need to verify if that's what's happened here with our buyer on Wednesday after which they'll get back to you with an update.
We'll also look into the communication attempts we've made to inform you about this to see where the miscommunication occurred and correct any wrongs found on our side.
Our team will be in touch on Wednesday as soon as they've addressed this with the departments involved.
Sincerely,
takealot.com