Takealot Service is Atrocious - Order ***9

On 23rd November I ordered some stuff from Takealot.com and selected the credit card payment option for the order , I gave my credit card details and for some strange reason the system said that there was an error so my payment didn't go through , and then chose the COD payment option later because I didn't want to miss out on the specials at the time . I later got sms notification from my bank saying the credit card payment had gone through . called Takelot.com telling them of my situation and was asked to send them proof of payment and I did that . I was told that now I didn't have to pay cash on delivery as they later picked up the payment . Their drivers subsequently have come to my place twice and have not dropped my order off because I was expected to pay cash . I have produced proof that order was paid for but that was not good enough . Long story short it has taken Takealot two weeks to deliver , and I cant even call it that because they have not delivered . I have been frustrated to the point that I have ultimately cancelled my order , now I am told I can only get a refund when the goods have been returned to their warehouse . What goods are they referring to because the goods are still in their possession , if anybody can track the order they will see that I never received those items . I have been posted from pillar to post for the past two weeks and this level of unprofessionalism and inefficiency is unacceptable at all costs . I just want my money back and then I kiss Takealot.com goodbye .