Takealot service is all digital and inhuman. No resolution forthcoming from bots

I got sent the completely incorrect electronic charger from supplier without takealot dispatch checking it when they received it prior to delivery. Now I'm told by a low level consultant I have pay a new delivery fee to order another correct item, if supplier has no more stock for a replacement and they don;t have a sufficient alternative? Something is broken internally Takealot - Takealook... ref: MRRN-K6D97-YA44

I then requested a free delivery coupon or the the value of delivery (R70) due to no fault of my own - denied by same agent. I then tried to escalate via facebook - Well... I was contacted by a semi intelligent Facebook bot (MrJamestakealotmanager), who then got an agent to call me 5 hrs later all the way from Kenya at 9pm. his accent so thick and the Voip line was terrible - I could hardly hear him. He also had zero knowledge of my case or communication history so we didn't have to chat long. promised to call back the next day - that was over 36 hours ago. I tried recontacting all channels again yesterday - no response...

I'm moving to Amazon.za when it launches. Before this week I had discussions of takealot loyalty against Goliath - now David can suck BIG amazon eggs!