Takealot service getting worse!

For years I ordered from Takealot. Then in the last year, we have experienced more and more problems with them: wrong colors, wrong models, etc. Then in May this year, I ordered a microwave from Takealot. The wrong model arrived, so I contacted them via phone to expedite the return and get the correct model. That was my first mistake! (try to rush things and they come to a complete halt). I suggested that they send a replacement while collecting the return at the same time to expedite things. I had to take photos of the packaging and product to prove that it was the wrong model in order for Takealot to send a replacement immediately. In the end, they had it collected only 2 weeks later with no replacement. Then another week before they approved replacement. Eventually, it arrives, and then on unpacking, we found scuff marks on the display and so I wanted to return it again. This is when my problem started! I have not yet booked a return but the microwave was packed and ready for collection. I got home in the afternoon and the microwave is gone! My wife informs me that the Takealot driver collected it for return, not knowing that I have not booked the return yet!!! Immediately I phone the Takealot team to get it sorted. "yes yes, we will get on it immediately" that was in June, we are now at the end of August and I still do not have a refund or apologies for the inconvenience. Next, I will lay charges of theft.