Takealot service falling appart

Dear Takealot. If I could I would give 0-star rating. I have never had such a pathetic service in my life. I order and our company supply goods to Takealot a frequently. I recently placed an order for 2 Samsungs on the 6th of October 2022 the order arrived on the 10th of October 2022 instead of the 2 Samsung I received Tabasco sauce - I am not joking an R360 bottle of sauce - instead of 2 Samsungs worth R6000. I Phoned the collection point on the same day to log a return as I received the wrong goods. They stated it would take 5 to 7 working days to Evaluate this issue, in order to prevent it from happening again and dispatch the correct the goods. I didn't receive any news on when they will collect the order so I had to call the centre again on 14 October 2022. They said they would dispatch the diver the same day but didn't collect it. I then received a message on the 17th of October 2022 stating that they were going to collect the devices but I was unfortunately not at the location. I contacted the call centre again where I asked if I could change the collection point to a different location. They stated that I was unable to change the returns collection point and said if I need to change the location I would need to log a new return which I find is ****** stupid as it was just a location. I told them to leave the location as is and collect from the office on the 20th of October 2022. After collection, they then said they were going to deliver the stock on Wednesday, but they were unable they only delivered on Friday, 28 October 2022. When I opened the Box, guess what, Wrong Again!!!!!!! I received 2 USB Rechargeable 24 LED Night Lights instead of 2 Samsung phones. I have gotten to a point that the reason I bought the devices was to run a project. Now the project is nearly a month late and once again I need to go through the return process which takes 2 weeks if you’re lucky. I understand that occasionally an issue might occur, but consecutively, is unacceptable. There is a process at the DC that is not working. As A company that supplies to Takealot, this brings up more issues that this would happen to our own stock.