RE
Riana E

1 reviews | Active since Dec 2015

14 Dec 2015, 11:23

TAKEALOT SERVICE DISGUSTING!!!

NO CUSTOMER SERVICE!!- FOR 4 WORKING DAYS ON EVERY CALL TAKEALOT OPERATORS SEND CLEAR MESSAGE THAT MY REPLACEMENT IS ON ITS WAY - NOW THE RETURN WAS COLLECTED THEY NO LONGER STOCK THE PRODUCT AND DONT KNOW WHEN I CAN GET IT AND WILL TEST IT AND REFUND ME <br> <br> This was my last order and sincerely I will sway every one I know to stay away from takealot!!<br> <br> I purchased a livescribe pen from [URL Removed] - within days from using it is became apparent that the pen does not work because it stops after few minutes of using it. Communicated with livescribe and after some troubleshooting they advised that pen is faulty. <br> <br> what took place then:<br> - 8/12/2015 @ 10:40 - takealot operator advised that it is within 7 days so replacement will come when return collected<br> - 9/12/2015 - advised collection due 10/12 - however advised that replacement will be no later than Monday <br> - 10/12/2015 - delivery was due but not collected<br> -11/12/2015 -will collect Monday cannot fetch from another location<br> <br> Collected today and then now they do not have stock (actually now their warehouse no longer stock it) and will not be able to provide pen dont know when - and now they will test pen and refund me

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Replies (1)
takealot.com
takealot.com's reply14 Dec 2015, 14:07
Official
Hello asren03,

We apologise for the hassles you've experienced with this return request. We've instructed our complaints team to liaise with our returns department to get clarity on what information has been exchanged with you and what has been communicated to you w.r.t. your request for a replacement. Kindly note that as per our returns policy, a replacement is only possible should we have the stock to do so. We'll get clarity on the availability of this particular item and will be in touch with feedback and to discuss options on how to proceed with this matter.

We'd love to find a suitable solution to resolve this matter ASAP and hopefully turn this experience around with you.

Kind Regards,
takealot.com