Takealot Service Desk is broken

I logged a return on 2021-03-13, I dropped the item of at a drop-off point on 2021-03-16. 26 March I got 2 emails from takealot one from Asha Erasmus, One from Clayton. Both stating the exact same thing. there was a Missing accessory (micro usb cable). I spoke to Clayton further, he arranged for the accessory to be picked up on 30 March. Nobody showed up so I followed up with an email on the 31st. He rep**** with, he will speak to the logistics department.

The same day I got an email from Danielle Stellenboom telling me they received the return but there is a missing micro usb cable. Confused as I was, cause I already received 2 emails about this from 2 different people I rep**** and send her the email trail from Clayton.

At this point I was beyond calm and sent a mail to Danielle which said just send the item back to me so I can log another return or arrange for someone to collect the accessory.

Then 2nd of April Razinah Petersen rep**** with, They will send it back to me.

Patiently waiting, I got a call from a takealot delivery guy 7 April asking for my Address so he can deliver this package to me. Sent him my address, he rep**** with, he is in Cape Town, and I live in Pretoria. So I told him just to take the item back because obviously something is wrong.

So I sent another email back to Razinah complaining about my experience. To which Another agent (Babalwa), responded saying they will speak to the courier partner.

I am really over this, This has been dragging on for a month now and I am still not one step closer to having the item returned or even evaluated.

This is unacceptable and Takealot needs to get their service desk in order, because the replies seem to be getting lost if you reply to a thread.