Takealot service delivery down

so Takealot.com has always been my go to place for shopping this last two years. but recently i am so disappointed in them i actually am speechless. On 28 November i ordered an air cooler for R2790 and a pair of headphones from Takealot. On 3 December the headphones arrived. No aircooler. Then got a bit worried, but not disheartened and after a massive search eventually found a place where i could log my request: What did you do with my aircooler? Takealot was quick to respond by e-mail, i.e. not personal phone call. In the mean time the status of the order showed as being delivered.

Then nothing, i waited two days. and then called Takealot by telephone after yet another massive search.After listening to terrible music for about 15 mins, Longa Tose answered from the call centre. Yes, they would send an e-mail to the courier company and No, they cannot directly phone them when a package has "disappeared" in this country where affirmative shopping is a national sport. How's that for a service level agreement?? Longa was very good and even gave me feedback by e-mail that they have logged a call with the courier company. I smiled and thought that it was just a glitch, and will be sorted soon. Monday comes, nothing. BUT the order details have changed to "headphones delivered on 8 December and signed for by John (customer)". Who the heck is John?? And why have they changed the status on the headphones? Who is "cooking the books"? AND of course, the aircooler have not been shipped yet but is scheduled for delivery by 2 Dec. What the heck? I just spent R2700 on a thing that is December "not yet shipped". Have i just made a very large donation unwillingly to a stranger???