**** Takealot service

Good day

I just had the worst experience with Takealot. As we have used then many times before. I did not think twice to use them again.

I bought a hoverboard in Sept 2024 from them with a hoverboard cart for my 10 year old son`s birthday. Only to have the hoverboard been delivered and only work once for about 30min. Then the gears started to make the worst noise. I returned it for a replacement. Seeing as we already had the cart to go with it. He needed to have a hover board to use it. Since then, it all went downhill. I have bought and return hoverboard 5 time already and still don't have a working hoverboard. I got them in all sorts from orders being cancelled to hoverboards being broken on arrival and let's not forget the 1 we got broken and without a charger. That toke me over a week to sort out. Because they kept telling me to return the charger before they can do the return. But the return was because it was broken and without a charger. The last one I received was not even in a proper box with no paperwork full of dust and mud. And all scratched up (clearly second hand). I ever tried to order from different suppliers. So, after months of struggling I`m so fed up that I just want my money back so that I can go to another shop to buy one.

But know they just tell me because it was bought with a voucher, they can't refund my money. But the voucher was not free! It also costed money.

Can you believe they tell me I must use the R2000 credit then to buy something else on Takealot. As if I would buy anything else from them at this stage. So, I must pay another R2000 to go and buy it someplace else. Because they can sort out their suppliers or supply what they are selling.

I so fed up.

Gerda Steffen ***