Takealot service

I placed an order with takealot on the 25th of February 2023. I have not received it I have been tracking it. On the app it shows that one of the items has been damaged. I did not receive and communication of when I can expect my delivery. I am the one who has to waste my money and run out of airtime calling them to inquire about my order. I need all my items sent to me I see on their app that the item that has been damaged is cancelled for delivery but nothing is stated regarding the money I paid for the item or it will be replaced. TAKEALOT you must take care of all your customers and I have an issue of your drivers who always complain when my staff has to be delivered if you don’t feel safe delivering orders from certain areas don’t take our money DO NOT accept our orders then I can’t keep going to meet your drivers halfway whereas I pay full amount of delivery fee