Takealot sent wrong hard drive then refuses replacement although item still listed.

I ordered a Seagate Expansion 5TB Portable Hard Drive from Takealot on 24 Feb 2026 when it was advertised as in stock.

The parcel was delivered on 11 March, but when I opened it the supplier had sent a different and cheaper Western Digital 5TB drive instead of the Seagate I ordered.

I returned the item immediately and requested the correct product. Takealot has now told me the item is out of stock and has processed a refund.

However, the exact same Seagate 5TB drive is still listed on the Takealot website, now R328 more expensive than the price I originally paid.

It seems unfair that the supplier sends the wrong product and the customer must now buy the same item again at a higher price.

I have been a loyal Takealot customer for years and would appreciate Takealot honouring the original order or providing an equivalent replacement.