Takealot sent back used product instead of exchanging the item

Order number: ***7 I requested an exchange/replacement on a defective Russell Hobbs iron purchased on 17 April 2020, the replacement Iron that was sent to me on 22 May 2020 had water in it. It seems as though i was sent a used product or that my previous iron was repaired and sent back. I DID NOT AGREE TO THIS!!! I clearly asked for the product to be exchanged and replaced. I've even emailed Takealot regarding the exchange please refer to response below: Julie Kulati (takealot.com)

May 14, 2020, 1:14:27 PM GMT+2

Hi Kerusha

Thank you for being patient with us, The collection will take place on the 15 May 2020 we will collect the item and sent the item back at the warehouse for evaluation you will be notified when the delivery will take place for the replacement.

https://www.takealot.com/russell-hobbs-garment-complete-steam-iron/PLID***9

Thank you. Julie Kulati

I've emailed them again on 23 May 2020 and still haven't received a response. This is not the first time I'm issues with Takealot and defective products. I have waited a while for this iron and now I can't even use it until I get a proper BRAND NEW replacement. The iron was not even a month old when I returned it. I have pictures of the replacement product and I've emailed them to Takealot as well.