AL
Andre L
1 reviews | Active since Jan 2011
10 Nov 2015, 09:21
TAKEALOT SELLS STOCK THEY DONT HAVE
I purchased an item on the 26th of October. I received an email today, 10 November, that the item I bought is no longer in stock. How is this possible? Why sell items that you don't have?
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takealot.com's replyOfficial
10 Nov 2015, 10:49Hello ozz7,
When we list an item as available on our site we expect this to be a true reflection of the stock we actually have on hand at our warehouse. We're sorry for this not being the case with your order and we'll address this with the relevant department to ensure they update listings accordingly to prevent such frustration in future.
We've assigned this matter to our complaints team to assist with as we'd love to try and make this up to you. They've been instructed to liaise with our retail team to see if there are perhaps alternatives we can offer you. They'll be in touch with you as soon as they've received the necessary feedback to assist.
Sincerely,
takealot.com
When we list an item as available on our site we expect this to be a true reflection of the stock we actually have on hand at our warehouse. We're sorry for this not being the case with your order and we'll address this with the relevant department to ensure they update listings accordingly to prevent such frustration in future.
We've assigned this matter to our complaints team to assist with as we'd love to try and make this up to you. They've been instructed to liaise with our retail team to see if there are perhaps alternatives we can offer you. They'll be in touch with you as soon as they've received the necessary feedback to assist.
Sincerely,
takealot.com
takealot.com's reply10 Nov 2015, 10:49
Official
Hello ozz7,
When we list an item as available on our site we expect this to be a true reflection of the stock we actually have on hand at our warehouse. We're sorry for this not being the case with your order and we'll address this with the relevant department to ensure they update listings accordingly to prevent such frustration in future.
We've assigned this matter to our complaints team to assist with as we'd love to try and make this up to you. They've been instructed to liaise with our retail team to see if there are perhaps alternatives we can offer you. They'll be in touch with you as soon as they've received the necessary feedback to assist.
Sincerely,
takealot.com
When we list an item as available on our site we expect this to be a true reflection of the stock we actually have on hand at our warehouse. We're sorry for this not being the case with your order and we'll address this with the relevant department to ensure they update listings accordingly to prevent such frustration in future.
We've assigned this matter to our complaints team to assist with as we'd love to try and make this up to you. They've been instructed to liaise with our retail team to see if there are perhaps alternatives we can offer you. They'll be in touch with you as soon as they've received the necessary feedback to assist.
Sincerely,
takealot.com