BV
Bennie V
1 reviews | Active since Apr 2015
03 Feb 2016, 18:44
Takealot selling you something they cant deliver
I ordered a Asus router on 28/01/2016 from takealot. It showed it was in stock and not a special 10-15 days delivery product. When I checked out the delivery date was 2 February. I did a EFT payment so I expected the delivery date would take a day or 2 extra. Then I logged in to my account later and saw the delivery date jumped to 12 February and they told me it was a delay at their supplier. I logged in today to see how far it is and the delivery jumped again to 17 February. When will this end, I ordered something you showed was in stock but what i can clearly see is you sold me something you didn't have. I don't want a refund, I just want my product as soon as possible Order Number: ***
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
03 Feb 2016, 20:16Hello showstopper1000,
We are terribly sorry that your order has been delayed and for the miscommunication regarding this. Thank you for taking our complaints teams call this evening and allowing us to clarify the details of the product with you.
We are currently liaising with the relevant parties to confirm the availability of the item. We will be in touch with you again tomorrow to confirm these details and to action your request accordingly.
Regards
Takealot.com
We are terribly sorry that your order has been delayed and for the miscommunication regarding this. Thank you for taking our complaints teams call this evening and allowing us to clarify the details of the product with you.
We are currently liaising with the relevant parties to confirm the availability of the item. We will be in touch with you again tomorrow to confirm these details and to action your request accordingly.
Regards
Takealot.com
takealot.com's reply03 Feb 2016, 20:16
Official
Hello showstopper1000,
We are terribly sorry that your order has been delayed and for the miscommunication regarding this. Thank you for taking our complaints teams call this evening and allowing us to clarify the details of the product with you.
We are currently liaising with the relevant parties to confirm the availability of the item. We will be in touch with you again tomorrow to confirm these details and to action your request accordingly.
Regards
Takealot.com
We are terribly sorry that your order has been delayed and for the miscommunication regarding this. Thank you for taking our complaints teams call this evening and allowing us to clarify the details of the product with you.
We are currently liaising with the relevant parties to confirm the availability of the item. We will be in touch with you again tomorrow to confirm these details and to action your request accordingly.
Regards
Takealot.com