Takealot selling used items

Takealot selling used items, I bought Everlast Power Core Bench With Barbell, Dumbbell Handle & 28.2kg Weights on Takealot and I was shocked to say the least with the product I got. Firstly the driver arrived with box broken and wrapped with cling wrap, I asked him why the box was broken and cling wrapped and he said its because the product is heavy so it broke the box in transit, first mistake I made was accepting the box/broken.

Upon opening the box, I found the manual had a specific part marked with a X using a black pen, pretty much in the whole manual.

Upon inspecting the parts to assembly, I found out the part was missing - Surprise, Surprise.

Now I logged a return and replace - I haven't even heard from Takealot regarding this.