TAKEALOT SELLING ITEMS WITH MISSING PARTS

I bouught an umbrella with a solar light from Takealot in late Dec. I bought other accessories like an umbrella cover and the base for umbrella stand. This was for our holiday home .

After the hiolidays we went back without opening the parcels. I went now again beginnig of March. I decided t open all the parcels. When I opened the umbrella, part C , which is the soalr part was not in the box. Our helper cleared out some of the boxes while we were out. I logged a return for the umbrella, minus the box. I had to return the cover and the base since the umbrella was clearly damaged. I asked them to at least replace the part if thay cannot replace or refund me.

Below is the response from Takealot

Donnay.S (takealot.com) Mar 7, 2025, 19:57 GMT+2

Hi Gugu, Thank you for reaching out to us regarding your umbrella purchase. I understand your frustration about receiving an item with a missing part. According to our returns policy, issues such as missing parts should be reported within 30 days to process any claims effectively. As the return window has closed, we are unable to offer a refund or a direct replacement at this time. Please let me know if this is something you would like to proceed with. Regards, Donnay.S

I a beyond appalled! They want to return this umbrella to me, still without the missing part. What am I supposed to do with this umbrella ? I have been supporting takealot for a very long time. I asked to speak to management but it looks like all they care about is taking our money but they care nothing about customer care.