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Farren B

1 reviews | Active since Sept 2013

15 Feb 2024, 12:53

Takealot selling items of terrible quality and making them non returnable without notifying the customer before the sale is madestomer

Bought a lithium battery 1 December 2023,when load shedding started in February the battery was unable to keep the alarm on. This after a month and a half. Contacted Takealot for a refund and was notified that I have to contact the manufacturer . Now in terms of the law of contract you must be made aware of an item that is non refundable before or at the time of sale. Takealot did not do this. The manufacturer is not in south africa and the retailer does not have a phone number . Takealot does not review the quality of items and then tries to get the customer to take the loss. This battery is R600 and in this economy who can afford to pay that amount with no benefit. As a faithful takealot customer you are moving ****her and ****her away from your vision and I am sure that you are losing more customers than just me.

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