takealot selling damaged or refurbished goods

I orders 2 high power headlamps on November 23. it was delivered within a week however both items were broken. I submitted an exchange as it is an item I need. my new items were delivered yesterday morning one headlight works the other rattles and the charger has lose pieces inside as well. it looked like someone had repaired an old one and charged me for it. their service is awful people work hard so they can enjoy a few luxuries and now I feel like I am paying for old or damaged goods. absolutely terrible customer service