Takealot sellers support is shocking!

I registered as a seller 3 years ago and then decided to not go ahead. Now recently I tried to register with a new business to sell and my request kept on being rejected due to details being duplicated. I then filled in their very sloppy forms for help (which is so hidden) and you cannot even add any screenshots to explain. They sent me an email saying they will get back to me in 48 hours. Two weeks later still nothing. Then after 3 weeks after I completed the help form 5 times. They began talking to me sending me links that will solve the issue immediately and when you click on the link it says . link broken - page no longer exists. Then I complaint again. Then another link was sent also not working. Then eventually I called the call center. The lady was very stroppy telling me I need to contact my email service provider to get the notification. The more I explained to her, that I eventually did manage to complete the form, but the domain and email no longer exist to get a verification, the more she raised her voice and tried to let me sound stupid by keep on repeating Popi act. No alternative solution was offered. As I did originally registered with a company registration number, surely I can verify with my SA Id? Now I am stuck..... and frustrated.... No email to verify the long process of removing the old information and cannot move forward to sell on Takealot. Not sure who in Takealot that will think a bit outside the box will be able to assist me.