Takealot Seller Help Pathetic service.

Our company have just started selling on takealot (NOT EVEN TWO WEEKS). For we are still new to selling on takealot and not always sure what exactly to do. we made an unknown error on two of our listings and for that our acount has been suspended. Takealot is holding all our money and no feedback. We tried to explain the situation and we already fixed the problem on our side but no feedback is being provided. When the helpline is used there is no one i can speak with to help me or any online chat, just an email that takes for ever to respond and then they don't even respond on your question or explanation. For a company known nationwide and one of the biggest eCommerce websites your service and help to sellers are pathetic.