JP
Joachim P
1 reviews | Active since Jun 2016
10 Jan 2019, 13:54
Takealot second non-delivery of item ordered
Hi,
Made two big orders from Takealot.com, one of the items of the order is out of stock from the supplier so the item is completely canceled. As this is the second time it has happened, since the PTZ I wanted that was also canceled leaving me without the item. It seems that there is no control over what is available to buy. So I called their call center, did not catch their names but one was the supervisor which I told that I will accept if they can give me another unit at a better cost. I was as far as meeting them halfway, but it seems that my business is not that important to Takealot. Will refrain from buying there in the future, as I am not sure that they can deliver. They are not willing to compromise because of mistakes from their side, their system.
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Replies (2)JP
Joachim P's updateReviewer Update
12 Jan 2019, 20:27##- Please type your reply above this line -##
Your request (takealot.com| Order Update| Incorrect email notification) has been updated.
Unathi Isaacs (takealot.com)
Jan 12, 15:52 SAST
Dear Joachim
Thank you for contacting Takealot.com.
We are sorry that you feel this way, that we were unable to honour your request and for the unforeseen cancellation.
The item was confirmed available by the supplier, thus we processed your order and even provided you with a time of shipment.
Regrettably, while the order was in progress we received an update from our supplier that they would not be able to fulfil our order.
Your order ********** 8 is currently in transit to our delivery branch. Our delivery team will be in touch once the order is ready for delivery.
Kind Regards
Unathi Isaacs
Joachim du Plessis
Jan 11, 09:49 SAST
Hi Takealot,
No, you did not cancel the whole order, my question is where is the aircon I ordered on this order, you made me buy an aircon R800 more than the original that I wanted to buy, Now the second time my order is canceled and the item taken off my order ********** 2. This completely unreliable and I will refrain from buying with you guys in the future. I reported this on hello peter where you guys do not even bother to respond as if you do not care about your reputation. You don't give me any incentive for what is your fault, your system that's misleading, I am disappointed to the fullest extent. Like I have explained before, not your contact center operator nor her supervisor was in the position to keep me happy, I am now a very unhappy customer that will not endorse your site for others to use.
Still very disappointed.
JJ
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Joachim du Plessis
Jan 11, 08:14 SAST
Hi Joachim
We'd like to apologise for sending you the incorrect email notification with regards to your recent order ********** 3.
Rest assured, your payment has been received and your order has not been cancelled.
We're sorry for any alarm caused and we'll be processing your order as soon as it arrives at our warehouse.
You can keep track of your order's progress online under the Track Order section.
Regards
Takealot Team
[22ZKK4-6GVW]
JP
Joachim P's update12 Jan 2019, 20:27
Reviewer Update
##- Please type your reply above this line -##
Your request (takealot.com| Order Update| Incorrect email notification) has been updated.
Unathi Isaacs (takealot.com)
Jan 12, 15:52 SAST
Dear Joachim
Thank you for contacting Takealot.com.
We are sorry that you feel this way, that we were unable to honour your request and for the unforeseen cancellation.
The item was confirmed available by the supplier, thus we processed your order and even provided you with a time of shipment.
Regrettably, while the order was in progress we received an update from our supplier that they would not be able to fulfil our order.
Your order ********** 8 is currently in transit to our delivery branch. Our delivery team will be in touch once the order is ready for delivery.
Kind Regards
Unathi Isaacs
Joachim du Plessis
Jan 11, 09:49 SAST
Hi Takealot,
No, you did not cancel the whole order, my question is where is the aircon I ordered on this order, you made me buy an aircon R800 more than the original that I wanted to buy, Now the second time my order is canceled and the item taken off my order ********** 2. This completely unreliable and I will refrain from buying with you guys in the future. I reported this on hello peter where you guys do not even bother to respond as if you do not care about your reputation. You don't give me any incentive for what is your fault, your system that's misleading, I am disappointed to the fullest extent. Like I have explained before, not your contact center operator nor her supervisor was in the position to keep me happy, I am now a very unhappy customer that will not endorse your site for others to use.
Still very disappointed.
JJ
image.png
image.png
--
Joachim du Plessis
Jan 11, 08:14 SAST
Hi Joachim
We'd like to apologise for sending you the incorrect email notification with regards to your recent order ********** 3.
Rest assured, your payment has been received and your order has not been cancelled.
We're sorry for any alarm caused and we'll be processing your order as soon as it arrives at our warehouse.
You can keep track of your order's progress online under the Track Order section.
Regards
Takealot Team
[22ZKK4-6GVW]
JP
Joachim P's updateReviewer Update
12 Jan 2019, 20:28This is response I received from Takealot.com
JP
Joachim P's update12 Jan 2019, 20:28
Reviewer Update
This is response I received from Takealot.com