1 reviews | Active since Dec 2015
TAKEALOT.****
Ordered a product. Received a call on Thursday from Mr D saying they would deliver before 3 on Friday. No package,no call, no msg, no delivery. Called Saturday spoke to phumezo and he changed the address from work to home and promised delivery before 3 Saturday. Sat at home waiting and again nothing. Called phumezo and he promised it would be delivered later. Again nothing. Called Sunday morning and poke to a lady who promised to call me back and again nothing. Called Sunday afternoon and spoke to a manager called Lusiana. He then advised that due to my address being in the hub next to midrand they could not deliver - this would have been nice to know on Saturday so I did not waste my whole off day. Lusiana then said I should drive to midrand and collect it - ***, I should then just revert back to shopping at normal stores. What a joke....
We apologise for missing delivery on Friday as scheduled with you. Had this been completed you would not have had to endure such a frustrating experience in trying to get the matter resolved. We're sorry for not monitoring this situation more closely to ensure that delivery is made to your home address as re-scheduled. As explained we did attempt delivery this weekend, but unfortunately to the original address. We're making arrangements to get your parcel delivered to you on Monday. Our complaints team will be in touch with you first thing in the morning with a status update and they'll make sure that delivery is completed ASAP.
Sincerely,
takealot.com
We apologise for missing delivery on Friday as scheduled with you. Had this been completed you would not have had to endure such a frustrating experience in trying to get the matter resolved. We're sorry for not monitoring this situation more closely to ensure that delivery is made to your home address as re-scheduled. As explained we did attempt delivery this weekend, but unfortunately to the original address. We're making arrangements to get your parcel delivered to you on Monday. Our complaints team will be in touch with you first thing in the morning with a status update and they'll make sure that delivery is completed ASAP.
Sincerely,
takealot.com